Marcelo Calbucci

    Does Sampa have the best customer or what?

    During Gnomedex I end up meeting lots of people and lots of informal conversations. Inevitably, one of my discussions will be about photography and I'll talk to the other enthusiast about iStockPhoto (not good) and ImageKind (good), and we talk about full-frame sensors, the usual geek photographer stuff.

    The person I was talking to was Ross Button. Not only he is an enthusiast of photography (with more than 80,000 digital pictures on his HD!), but he is also is a practical photographer and share some of his picture on SmugMug. He told how he takes pictures of a little league and send the parents a link with the password to access it and I told about the great features around email and privacy that Sampa has. So, he signed up for the service, but couldn't access his website. Oh, oh.

    He's not the first one to have such a problem. At least 1 customer every week has this problem and report to us, probably more than that have the same problem but doesn't report to us. Not to get too technical, but I always knew it had something to do with my own implementation of a DNS Server and something in the IPv6 stack on Windows. Uninstalling the IPv6 protocol on the client would make everything work.

    I Googled for it, searched MSDN, post a blog about it, pinged my friends at Microsoft, but couldn't find anything. For the past 3 months this bug had been haunting me. But as with any Startup, I have 1,000 things to take care of and I can't stop to dedicate my time to just one problem, so I stopped looking.

    But Ross was persistent. He is a techie as well and he kept banging the what's-the-deal key, and then... Bingo! KB Article 815,768 on MSDN: Application Cannot Resolve Some Domain Names. All that I had to do was to reply the AAAA record with an A record! Argh! (Too geek, I know)

    The point is...

    Does Sampa have the best customer or what? Yes, we do!

    Thanks Ross!

PS: All customers that were having problem accessing the site, the issue has been resolved. Thank you for your patience.